When Lynne D’Eramo started her concierge service, TAY Lifestyle Management a few years ago, she didn’t really think a disaster plan would need to be in effect—specifically one that involved a pandemic like COVID-19. However, here we are.
“We are all in this together, and we are here to help any businesses or individuals as best we can, for as long as we can, during this crisis,” D’Eramo says.
Through March 31 the company will offer free errand services for seniors. “This will include anything from picking up medications, meals, grocery shopping, and other errands they might need,” D’Eramo says. As April nears, TAY will reassess the need to continue its offer.
D’Eramo decided to help the elder community, as their needs hit close to home. She moved her mother to North Carolina recently to be closer to family.
“She is 83, and due to her age, and because she has lung and heart disease, she is at high-risk,” D’Eramo continues. “She has my daughter and me to ensure she doesn’t have to leave the house, has food, her medications, but there are many who do not have that luxury, whether it is because their family doesn’t live nearby or perhaps they have no family at all.”
For grocery deliveries or item pickup, TAY creates online orders and estimates the bill’s total ahead of shopping. Then customers can pay for groceries, medications or other needs via credit/debit card, cash, check or Venmo, ApplePay or CashApp.
TAY works in various facets of organization and errands for all ages. The business focuses on personal, residential and corporate services, with an aim to free up time for customers to enjoy life. Now, amid COVID-19 they’re switching gears to help in areas folks may need first and foremost during self-quarantine and social-distancing mandates: errands, personal shopping, personal admin, in-home wait services, vacation planning/AirBnB services, and business and real-estate support. They work with experts and top-tier vendors to help accommodate requests.
“Making travel plans probably isn’t at the top of anyone’s list right now,” D’Eramo admits, “but canceling and rescheduling them might be. We have been helping clients with their travel arrangements, whether it be canceling reservations, helping with refunds or rebookings, or getting loved ones home. We are helping clients devise plans for their business and personal lives, in the event they have to or choose to quarantine. Plus, we can also deliver prepared foods to any people working from home.”
The idea for TAY Lifetsyle Management began in Connecticut, D’Eramo’s home state. When she moved to North Carolina, she switched jobs, eventually landing in real estate, which often had her working seven days a week. It left her with little time to do much else—which ended up working in her favor. She realized her TAY business model could take off in ILM, and so she switched gears to be an entrepreneur once again.
“My vision is to create effective, organized systems in order to make more time for the passions and people we love most. I am extremely eager to help others enjoy their own lives before time and opportunity passes by.”
TAY is used to providing seasonal business, like check-ins for vacation AirBnBs or second homes. Living in a tourist area brings such supply and demand. “A majority of owners live out of the area or even out of state,” D’Eramo says. “We arrange cleaning, stock essentials, coordinate maintenance, or anything else they may need.”
TAY also helps with college student’s needs, by easing their transition into independence. D’Eramo says TAY basically provides parental reassurance. “Should their child need help, we are there to give it to them,” she says. “We can make sure they are stocked up with everything from toilet paper and toothpaste, to easy-to-cook meals and even fresh fruits and veggies. . . We can arrange moving on or off-campus, summer storage, travel arrangements and care packages.”
The TAY Lifestyle Management team is taking all the necessary precautions when it comes to COVID-19. The goal is to keep services offered at a time of insecurity for so many, and when folks most need them. The TAY team members are washing hands upon entry to every home, as well as hand-sanitizing and disinfecting to ensure minimal exposure.
“We are also practicing social distancing and will never send an employee who is sick into a home or workplace,” D’Eramo tells.
Aside from offering current free services to seniors, they work toward giving back to the community year-round. As president of The Marty Lyons Foundation North Carolina Chapter, D’Eramo helps fulfill wishes for kids ages 3-17 years who have been diagnosed with a terminal illness. “We are unique in that [Marty Lyons Foundation] will grant a second wish to a deserving child,” D’Eramo says.
They have hosted numerous fundraisers in their first year as a chapter—which covers North and South Carolina—including a golf tournament, breakfast with Santa, playoff viewing and Super Bowl parties. They currently are planning their second annual golf tournament in Charlotte.
For now, however, all clean hands are on deck to help the community. TAY team members will take care of others as long as curfews or mandatory business closings aren’t in place.
“My main concern is the health of myself and my team,” D’Eramo says. “I am staying on top of the news, with rumors spreading faster than the virus itself, but I look to reputable sources for facts. Since we work with the public on a regular basis, we continue to keep our workplace safe, and remind employees to practice basic hygiene, as they would during cold and flu season.”