Mega Meat Mania

May 8 • GRUB & GUZZLE, Restaurant Reviews19 Comments

Gauchao’s Brazilian Steakhouse Churrascaria
6317 Market Street
(910) 399-6228 • Price: $$$
Bottom line: Gauchao’s has a cool concept but poor execution.

I am not a fan of chain-style restaurants. Please, consider that whilst reading this review. Really, I loathe them. In my defense, I didn’t choose to hate them at random. I didn’t put these restaurants in a hat with mosquitoes, flat tires, and people who talk during movies and just happen to draw the restaurants. Chain restaurants often have bland, lifeless menus—dishes made by a committee rather than a chef. They often ignore local products and produce—a commitment to standards and practices over customer satisfaction.

Unfortunately, a number of these reasons are displayed at Gauchao’s, the newly opened Brazilian steakhouse located in Ogden on a particularly busy chunk of Market Street. Even the simple research one must do before endeavoring to review a restaurant sparked my ire. Just check their website, www.gauchaobraziliansteakhouse.com. More garish than informative, it gives only rudimentary data. Diners who wish to know more will have to set foot on the property. Though it bills itself an “authentic churrascaria,” having never been to Brazil, I cannot state with any certainty this is correct. But I sincerely have my doubts.

For anyone unfamiliar with the style of service offered in a churrascaria, dinner consists of two basic parts. First comes the salad bar. “Salad bar” is something of a misnomer. The four-sided apparatus is well-stocked, but only one of the four sides carries the accoutrements of salad. The other three are laden with bread, artisan cheeses, sushi, mashed potatoes, black beans and even broiled salmon. It isn’t quite as bizarre or unsettling as seeing brownies on the salad bar at Harris Teeter, but it is at least a little strange.

The salad bar proves to be inoffensive, though during my visit the gouda clearly sat out in the air a little too long. It was saved by the bread, which offered a pleasant mix of crusty and doughy. While the Brazilians aren’t known for their sushi, for a restaurant which doesn’t specialize in seafood, I can’t say it was bad. And the broiled salmon was probably one of the evening’s highlights.

However, churrascarias are known for their second course. Waiters bring meats on skewers and slice them tableside. In the case of Gauchao’s, 15 different meats navigate the dining room. Lamb, pork, beef and chicken are whisked from the kitchen by highly efficient staff. Patrons are given small cardboard disks to signal them: green on one side to beg for more and red on the other to beg for rest. The novelty of this style of service doesn’t wear off as quickly as one might imagine. Still, novelty can only mask so many flaws.

Just because a restaurant lets diners try 15 different items doesn’t mean everyone will like 15 different items. I found most offerings disappointing. Multiple beef dishes arrived routinely under-seasoned and overcooked, including both the top and bottom sirloin. If the garlic steak had any garlic on it, I remained blissfully unaware. The pork ribs had such a high gristle-to-meat ratio that, for a moment, I couldn’t believe I was still in North Carolina. Surely we have better pork to offer!

The picanha, billed as a signature steak dish of Brazil, arrived at my table twice. The first was dry and overcooked, with little seasoning to recommend it otherwise. I tried two bites and pushed it aside, knowing full well it wasn’t getting any better. When a second waiter arrived minutes later and offered me the picanha before I could object, I received a beautiful slice of mid-rare beef, juicy and succulent. I appreciate their never-give-up approach, but that kind of inconsistency doesn’t impress me.

One high note proved to be the chicken drumsticks. Moist and flavorful, the meat cascaded off the bone. Should I find myself back at Gauchao’s, I’ll be telling the chicken-leg guy to remember where I’m sitting—and to come back early and often.

Pleasantly, I was deceived by the dessert menu. I selected something called “Papaya Cream,” and expected some form of custard. It wasn’t just a concoction of my mind—the photo on the menu implied as much. What I received seemed more like nearly-melted papaya ice cream. The consistency proved strange, but likely because we north of the equator don’t have any dishes of that temperature and texture. The sensation was odd, but I rather liked it.

Gauchao’s dining room is beautifully appointed and as clean as I’ve ever seen. That’s particularly impressive considering they’re not just handing people plates at the tables. Establishments with salad bars routinely feature messy floors. It isn’t their fault. When children and careless adults prepare their own plates, likely a mess will ensue. Not so at Gaucho’s. And the copper sunburst sculpture hanging over the salad bar is a marvel rarely seen in local restaurants. It’s worth a look.

In addition, the staff couldn’t have been more gracious or helpful. If anything, they tried too hard. At least three times my silent request to stop receiving new slices of meat were ignored as servers offered cuts in spite of the red disk prominently displayed on my table. This in no way upsets me, as I was still free to say no. I hope I never become so jaded that merely saying a few words to a waiter feels like a chore.

While reasons for a restaurateur to be proud are not reasons for a patron to frequent his establishment, the $33 price tag seems rather steep for the unimpressive and the mediocre.

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19 Responses to Mega Meat Mania

  1. Selma Vierr says:

    Mrs. Rosa Bianca,
    I am very disappointed at your poor critique of Gauchao’s Brazilian Steak House Restaurant. Your comments were culturally deficient and absent in experience. You said so yourself that you have never experienced a Churrascaria in Brazil and this in itself, disqualifies you of expressing any true evaluation of service and style of preparation of this unique meat presentation.
    Most Churrascarias represent a culture; a national concept and an expression of generosity in abundancy. Churrascaria can hardly be compared to a “lifeless”, “bland” menus of chain restaurants as you described. The gaucho with its skewers are dramatic and effective when cutting meat pieces to thouse who want. There is no begging at a true Churrascaria. The cardboard disk means “YES please” or “No thanks” not the other explanation you gave. In a Churrascaria there is not only one Chef but there are several! Most are operated by people that go beyond the ties of employer/employee, most are considered family! You will not find a commitee cooking in a Brazilian Steak House(Churrascaria), one has to be knowledge-able of every step of the way! You find in most cases highly trained professionals that know how to prepare meat to all tastes, with all types of seasoning! Brazilian cuisine is known for its welcoming seasoning, not too harsh, not absent. I can’t imagine where you got the idea that there were no seasoning in the foods you tried at Gauchao. If you did not taste garlic in the house special prepared at Gauchao its not because there was none. Taste buds are very unique and not to be put in discussion here. You mentioned Gauchao as a chain that ignores local products, this could not be further from the truth, if you counted, there were close to sixty items in the Salad Bar. I am sure over half were locally acquired and organically grown. The Salad bar is designed to please all different tastes, one can even say that the Salad Bar at a Churrascaria, depicts the very variety of peoples in Brazil. The Salad Bar is not the main attraction at a Churrascaria but the one at Gauchao is absolutely delicious and inclusive. As you mentioned the Sushi is well represented in the salad bar, perhaps because the largest population of Japonese people outside of Japan reside in Brazil! Brazil is also known for its high quality Sushi!
    Overall, your complaint of the meats and how they were cooked just come to prove that you missed an experience that could be much more pleasant if have just asked how does that work? You did not have to accept and eat a well done piece of picanha, you could have just asked for one cooked to your specification. I find it irritating that someone of your pedigree or lack thereof could not grasp the true concept of a Churrascaria. I am sorry you were offered so much and enjoyed so little! Strangely enough why would you speak so eloquently about something you know nothing about?
    I am a Brazilian with knowledge and experience of Churrascarias and someone who can truly say GAUCHAO is indeed an authentic Brazilian Steak House.
    I am thankful your article does not represent the the opinions of the majority in Wilmington.
    You shoud not have used this magazine to bash the unknown to you. Gauchao deserves an apology from you. I hope my clarification was of some education to you. Selma Vierr

  2. Lori Wiley says:

    I would like to take a moment and speak freely on a few points in your article. While I am an American,born and raised, I had the distinct priviledge of calling Santos, Sao Paulo Brazil my home for 4 years of my life. A few things to consider after reading your article are as follows:
    1. While you do admit you have never experienced a true churrascaria in Brazil; you should have done proper research to find out what you were going to be experiencing. I promise that even if research had been done, even thoroughly, you cannot have a book tell you the exact way the rice is prepared and how wonderfully the black beans compliment the rice, and are delectable all on their own. Brazilians take great pride in everything they do! Period! I have never met a Brazilian who wasn’t proud, open, loving and adventurous and strong! Having said that , I believe that no Brazilian would open a restaurant they could not be extremely proud of! I, upon living among this culture, came to appreciate the food immensely. I have yet to find any food that is bland, tasteless or boring!
    2. If I were to eat sushi for the first time and not ask anyone what would be a good starter item, to take baby steps with Sushi, I might have tasted something that I didn’t like. So I eased into it. I tried California rolls. I have tried other items since then and found that the California roll is still my favorite piece of Sushi. I realize most sushi fanatics would say that the essence of Sushi is lost on me because I really don’t enjoy much else aside from said roll. I believe that churrascarias are completely lost on you! You probably went in with a preconceived idea about what to expect ad when it was different that your notions of what it should be, then you bash it!
    To me, that does not speak well of your ability to immerse yourself in the culture!! Here is a point to consider: Did you take a Brazilian with you, who could navigate you through the experience! Of course not; just spew out some crap and worry not about the implications it may have on someone’s livelihood! ( or how incredibly uneducated you sound). This is just one gringa’s opinion, but it should be food for thought! Pun intended!
    Voce nao sabe nada sobre meu amado Brasil! ( you know nothing about my beloved Brazil!
    Sincerely,
    Lori Wiley

  3. admin says:

    Thank you, Lori and Selma (great name BTW, Selma!) for your thoughts on the review. We always love reader feedback, and we know not everyone is going to agree with our reviewers’ praises and rants.

    I’d like to be clear, though: This was a critique of the food, service and establishment according to a reviewer’s opinion. Thus, flavor profiles are relevant, first and foremost. Rosa was not bashing the business or Brazilian culture, or insinuating they are not proud people who can’t run restaurants. By stating forthright she has never been to Brazil does not make her opinion of the food she was served in NC any less relevant. She liked some (chicken, sushi, salmon, dessert) and others not so much (sirloin, cheese, pork, garlic steak)—and that’s the job of reviewers: to base their experiences on what is given to them during their visit and weigh them.

    Again, so many thanks for reading and writing. I wanted to take the time to respond personally, so you know we do care about our readers’ thoughts. Though we can’t control one’s interpretation—and our reviewers don’t represent staff opinions at encore—we do stand behind our writers who review.
    Shea

  4. Chris says:

    This article is ridiculus! I could understand the writer expressing her opinion about Gauchao Brazilian Steakhouse and her bad expereince, but this article just seemed like it was set up to diminish and bash this amazing restaurant. I have been to many Brazilian Steakhouses in my life and Gauchao is one of the best I have ever been to. Im 100% sure it is not a chain, I was greeted by the owners while having dinner and they informed me that Gauchao is a family operated buisness, not a “bland” and ” lifeless” chain like the writer explained it to be. I also find it Very Very Fishy that Encore placed a full page article in its magazine to bash Gauchao Brazilian Steakhouse when they are clearly advertising for Espetus Brazilian steakhouse just a few page before the article. If they really had some class, they would have made proper use of the full page and wrote an amazing review for their customer. No, they decided to bash the competition and make false comments instead. I have lost all of my respect for Encore and will no longer be wasting my time to read this nonsense. This article was done with no taste, class, or research. I have heard nothing but amazing things about the restaurant and I have had three amazing visits myself. Gauchao Brazilian Steakhouse…. you guys are awesome, keep up the good work and the people will continue to come. Encore is well known for its SHADY buisness and this article will not hurt you, if anything it will only spark curiosity and bring new people into your doors.

  5. Chris says:

    Why did the administrator delete his/her reply!?!? You can delete what you said but you cannot delete my word of mouth. Encore… its time to get your act together!

  6. J says:

    Although you have every right to evaluate the consistency and quality of the meat and poultry served. You clearly have a bias, and unfortunatley did not do your proper homework on this type of establishment. The glaring lack of objectiveness, peppered with blatant cultural insensitivity, naturally draws all of your opinions into question.

    I therefore fully reject your critique and will test it out for myself!

  7. Wil says:

    Cool spot. Let us know how it works out for you.

    Love,

    The Mexican place that just closed a couple months ago, Market Street Saloon, Pancho and Lefty’s, Firehouse Grill, etc., etc., etc., etc., etc., etc.

    ps – if this doesn’t workout, maybe you can try the building that used to be Annabelle’s.

  8. Silvia Zoe says:

    Rosa Bianca? Whats is your nationality and why did you go to Gauchao? Or did you really go?
    I read your article and found your lack of research on Brazilian Steak Houses most amuzing. I regret to say that people like you can be associated with magazines and be allowed to write articles. I thought you sounded rather ignorant on the subject. You went in there with preconceived ideas on how your experience should have been and probably did not bother to ask questions and observe and critique with a generous heart. I find it very disturbing that even when you pretended to compliment the restaurant you were raising misleading questions to sway your readers in to avoiding to visit Gauchao at all costs.
    Your manner of speech tells me that you are a person of no upbringing, full of prejudice and disrespectful. What makes you a qualified critic of a restaurant so unique and multicultural like Gauchao? I answer- you have no qualification! You should be careful with your comments, especially when they are aimed at destroying someone’s business.
    I would like to tell you that instead of speaking badly of this restaurant, you should observe their parking lot! I went to Gauchao today and saw how busy they were! I know they had a record today, and heard they have served over 100 people daily! Their service is excellent, the food is of the freshest and highest quality!
    My suggestion to you is do your homework! Get to learn the Brazilian culture, talk to a few people that really know how a Churrascaria works. With all do respect, its a shame you were allowed to publish your garbage!
    I think your bad publicity has done nothing but spike the curiosity of locals. People should be open to new experiences! I am sure the good people of Wilmington are glad to know that businesses like Gauchao are willing to invest in the local economy.
    I will share your article with as many people as I know, not to promote you but to show what bad publicity is made of.

  9. admin says:

    Chris, We did not intentionally delete our comment. Unsure where it went, but it’s not on our server. All apologies.

    Essentially, we thanked all readers for their opinions on the review and noted how much we appreciate feedback, good and bad. We also noted that Rosa’s opinion is one opinion. In no way is she bashing Brazilian culture—that it would even be extrapolated seems a bit hyperbolic. She’s reviewing food; and she liked some (chicken, dessert, salmon, sushi) and not others (beef, pork). She didn’t say she didn’t like the Brazilian steak house concept (in fact, she stated opposite) or their traditions. To say she didn’t understand the restaurant seems fruitless, as she clearly states how it works (despite any problems with the word choice “beg,” which isn’t to be taken literally but supplemented for the word “ask,” which is very much right according to Webster).

    I’d also like to point out that she praised the service and the establishment’s beauty. Naturally, we can’t control a reader’s interpretation nor our reviewers’ opinions—neither of which stand for encore staff opinion. I will say, however, in defense of all reviewers: It’s not necessary for one to have to go to Brazil to review a Brazilian restaurant in NC, just as it’s not necessary to go to Japan to review sushi or Italy to review pizza (ideal, yes, perhaps; but not every reviewer can afford such a luxury).

    To be clear, the point of any food review is to expose “tastes” of food strictly on what was served when it was served, which is what she did, and to consider establishment decor and service, which she did. To include quotes from others on what the experience is supposed to be is not proper for a review (should someone have to ask how to enjoy a taste or flavor?).

    That anyone feels she had preconceived notions seems presumptuous; if you’re referring to the chain idea, all she said was Gauchao’s reminded her of one. She didn’t say they were one, and she based it on her experience.

    Aside, just to be very clear per any ad running from a competitor: It has no association whatsoever with a review of one person’s opinion. Advertising and editorial are not connected; that is bias, and we don’t tolerate it. Though, it’s a supposition people make, it is untrue. A PR group placed that ad without us knowing who they were promoting that week (it changes weekly).

    Thanks again to everyone for writing!
    All the best!
    Shea

  10. Jack says:

    There is an awful lot of silliness running around this thread. Let me first say that I don’t know anyone by the name of Rosa Bianca. I’ve never met the woman, and I have no affiliation with Encore other than as a loyal reader. Let me just point out a few flaws in the angry criticisms leveled against this review:

    1. Finding meat overcooked or gristly is not a condemnation of Brazil or Brazilians.

    2. If you’ve never met a Brazilian who wasn’t proud then you’re the one who hasn’t met enough of them. Brazilians are people. Some are proud. Some aren’t. Positive stereotypes are just as silly and ignorant as negative ones.

    3. The menu at Gauacho’s features the Myrtle Beach address. That would make it a chain.

    4. If your business plan counts on people visiting Brazil or at least bringing a Brazilian friend with them to dinner I don’t like your chances of thriving.

    5. From the grammatical and spelling errors in several (not all) of the comments here I’m guessing that more than one of you is not a native English speaker, and I’m further presuming that one or more of those commentators has some stake in Gauacho’s. But you accuse the reviewer of bias?

    6. A crowded parking lot is no indication of a restaurant’s quality. Drive by any Burger King. Popular is not the same as good.

    Let’s dial back the rhetoric. Reviews are a guide, but they are useless without context. I encourage readers to continue reading Ms. Bianca’s reviews while trying the restaurants for themselves. If you find that your tastes are similar to hers then she will make a good guide for you. If not, then ignore her, or take the opposite of her advice. But accusing a writer of laziness or bias when her work seems well-documented and sound is preposterous.

    • Silvia Zoe says:

      Sr. our discussion here is intended to educate people as yourself. In Brazil, a good restaurant will have many cars parked out front. I am sure the other commentator meant it that way. Although you tried to sound impartial and polite, you have demonstrated that perhaps you should be reading more educating materials than the encore paper. You have missed the point of this discussion and is clearly unaware of your rudness. Grammar skills are not in question here. A Brazilian Restaurant is supposed to be a certain way and the reviewer simply embarrased herself with general assumptions. Brazilians are passionate about anything that represents their culture and a Brazilian Steak House is also part of that. We are allowed freedom of speech!

  11. Denise Imbriani says:

    Reviews are good sources of information when are done with knowledge, sensibility, and sincerity. In all circumstances good manners and good sense are welcomed.

    Unfortunately, none of these qualities are found in the review published by Encore Magazine.

    It is clear that the article written by Ms. Bianca not only hurt the owners of Gauchão, but the entire Brazilian community living in Wilmington. I would like to clarify that despite of being small, the Brazilian community in Wilmington is very well represented by nurses, lawyers, doctors, teachers, professors, engineers, biologists, social workers, entrepreneurs, among other professionals; not mentioning the Brazilian students who are annually admitted to UNCW. So it would be unnecessary to say how much this community has, for years, contributed to the development of the city in all aspects.

    As well said in one of the comments above, a previous research would have been of great help to Ms. Bianca and would have saved her some embarrassment. At least she would know that:

    1. “Chain” as defined by the American dictionary is – (business) a number of similar establishments (stores or restaurants or banks or hotels or theaters) under one ownership.

    2. “Churrasco”, the main course of a “churrascaria”, is grilled meat seasoned only with sea salt.

    3. “Churrascaria” is basically all you can eat restaurant offering different cuts of grilled meat, where the waiters move around the restaurant with the skewers, slicing meat onto the client’s plate.

    4. Brazilian culinary has influences from the Portuguese, African, Italian, Lebanese, Japanese, and German cuisines.

    5. The word “mediocre” is very offensive to Brazilians.

    6. Brazilians are, unanimously, very proud people. In one of his visits to Brazil, Anthony Bourdain asked to a boy who lives in a slum (favela)” what is the best country in the world?” and the boy answered “Brazil”.

    Considering the fact that Ms. Bianca has never been in a Brazilian steak house or in Brazil, and did not do any research about the theme, she could not understand the concept of a churrascaria. She even did not know where she was going, because she expected to find North Carolina-style pork ribs in a Brazilian restaurant. So how could we expect something more accurate and culturally aware from her? Also, we must understand that some people are not open to the “new”. Thus, I believe Ms. Bianca deserves forgiveness for her misconception and ignorance.

    The admin comments only confirmed how the magazine is not prepared to deliver reliable information to its readers.

    But one thing I can assure, though never having learned the Portuguese language proficiently, Americans are treated with more respect and kindness in Brazil.

    By the way, Burger King is owned by a Brazilian company, so make sure to do your research as well before making such uneducated comparison.

  12. Kathya Vierr Reese says:

    I must say that this has been one of the most poorly executed reviews I have ever read! Mrs. Bianca was not successful in addressing her opinions, this article engaged in professional aggression and bulying. A qualified reviewer would have done proper research of the style of the restaurant. Mrs. Bianca failed to do that, her comment on the type of pork she expected in a Brazilian restaurant was very curious. She should have gone for “pig picking” somewhere else. She spent a lot of time recording every step of her experience at “Gauchao” and forgot to actually experience it! While she complimented the service and the staff at the Brazilian Steak House, she purposely down graded the meats offered and praised the small representation of sea food served there. The reviewer’s attitude was disturbing in the way that she intented to cause harm! The owners of Gauchao have been very generous with this review and have not responded. I think the reviewer and the Encore Magazine should apologize to “Gauchao”. Uneducated reviews like this drive readers to resent whats in print. I resent the admin’s comment, its also bias in the worst way! I like the vast Brazilian response on this article, Churrascarias(Brazilian Steak Houses) reputation should not be taken lightly! Not here, not in Brazil, not anywhere! signed: Italian/Brazilian/ French/American patron.

  13. Kathya Vierr Reese says:

    Very misinformed response. Rude and racist.
    The only stake I have at Gauchao is my desire to preserve a good restaurant in Wilmington. You should broaden your reading materials outside of Encore. Not impressed with your reasoning at all!
    Freedom of speech above grammar errors!!

  14. Greg says:

    I am a chef at a Wilmington restaurant and read reviews weekly in Star-News and Encore. In comparison, this is tame.

    I have eaten at Brazilian restaurants in other states and countries, and I don’t see how Rosa can be called a bigot or a racist. It’s far-fetched, and to use the racist card is a cop-out. In the landscape of our country, when facing true bigotry and racism within civil rights, outrage over this is perplexing. Yes, it’s a business bummer that a reviewer doesn’t like a restaurant. But word-of-mouth always circumvents a reviewer, as does continuing to please diners, which clearly everyone on here is proving—and that’s great! But just because Rosa doesn’t like some food does not make her a bigot.

    Also, I work for a chain. While I wholeheartedly disagree that ALL chains use poor ingredients without note of the customer, I have to say that if Gauchos has 2 locations, technically it is a chain (Denise’s definition proves so). I do think Rosa should have asked exactly what ingredients are local—honestly, though, I know restaurants that go local also order from large food distributors. But as a chef who is very considerate of the best meats to cook with, NC is known for its pork—worldwide! Every foodie knows this. No matter where you’re from, using this pork adds to any fundamental recipe or technique of cooking. Accusing this reviewer uneducated isn’t right here. And if we’re raising the racist card to someone who simply wasn’t fond of food, then whomever stated this is “not a pig picking,” I ask: Is that bigotry, too?

    Having been to Brazilian steak houses, Rosa’s explanation is very clear what to expect at a charruscaria: “Waiters bring meats on skewers and slice them tableside. In the case of Gauchao’s, 15 different meats navigate the dining room. Lamb, pork, beef and chicken are whisked from the kitchen by highly efficient staff.” If she used the word “charrusco” instead of the actual name of the meat would it have sparked less venom? If she told us that a gaucho is a cowboy or who serves skewered meat, would it have changed the flavors of the food on her palate? No.

    Since we’re defining stuff here: mediocre means average—not awful. We can’t expect to understand if people define it to their own specifications; only by what the word actually means. I guess my point is: Rosa states Brazilians are proud people in her last sentence, and she isn’t condemning them for being so. I only wish everyone (including myself) could put this much energy into making true dents in our society against real, purposeful, harmful acts of malice. Not a review about food. I am going to sign up for a charity now—I just talked myself into it.

  15. Selma Vierr says:

    I disagree with Greg’s opinion, he is an employee at a restaurant. In no way that qualifies him as a reviewer of a reviewer.

    The racist card was not used by the Brazilians commenting on this article. Unfortunately people commenting here do not realize that people will defend something close to their heart.

    If you read the article closely you will know that everyone reacting here has real reasons and real arguments.

    It doesnt matter how much one tries to down play the rudeness of this review. I stand by what I wrote before, Gauchao deserves an apology from this Magazine and Ms. Bianca.

    People should respect cultural boundaries. A Churrascaria as a Brazilian Steak House, is part of Brazilian culture and anyone that is not, has no knowlegde of the implications of a review like Ms. Bianca’s.

    Bottom line is: I agree with Denise that Ms. Bianca needs forgiveness for her lack of knowledge and research. However, an apologize is in good order if her article was indeed a simple review and written in good faith.

  16. Greg says:

    That’s fine ma’am. You can disagree with me, but calling me unqualified to give an opinion just because I work in a restaurant and am not Brazilian makes no sense and is demeaning (ironically doing what you’re accusing of someone else). I wasn’t reviewing anyone–just exercising freedom of speech.

  17. Lisa Filipe says:

    I agree COMPLETELY with Rosa. Me and my Portuguese husband have been to MANY Churrascaria Restaurants in New York where we are from. We thought we would give it a try last week, but boy do I wish I had that $90.00 back in my pocket.

    Firstly, the waiter NEVER even told us how much the Rodizio was, I had to ask before he walked away.

    Secondly, they need to have other food options, if a diner wants to JUST have chicken, there is no options for that. I don’t think that makes good customer service. My husband is used to ordering a “beef da Casa” with french fries, did they have that option…no. They had ONLY the 15 kinds of meat, which all were horrible, aside from maybe ONE. Everything had a strange taste, like the seasoning was WAYYYYY off, or it was not cooked well, or it was dry, or it just didn’t taste right.

    The side options were mashed potatoes and beans?? and mushrooms? REALLY? The white rice was not bad, but dry.

    The best part of the WHOLE evening was the Mozzarella and Tomato and the lettuce, onions and crutons. So I spent $33.00 on lettuce, tomato and cheese, as the 15 kinds of meat sat untouched on my plate.

    Seriously wanted to ask for my money back. Was NOT worth the price AT ALL!!

  18. Wilmington Observer says:

    I came upon this thread after having dinner at Gachaous last night. I wanted to see if my TERRIBLE experience was a fluke or the norm.

    After being seated, my date and I, waited 20 minutes before I left the table to find someone to take our drink order and explain the concept of the restaurant. I was confused when the waitress explained that the meats would arrive, at our table, on “skillets”. When I asked her her to explain she said, “you know, long stick things….. skillets”. When I told her that I thought she meant “skewers” she informed me that she called them “skillets”. Fifteen minutes, when she brought our drinks (ice water) she informed me that she had asked one of the chefs and that I was right, the “long stick things” were, indeed, called skewers. After dropping off our drinks, we never saw our waitress again. I should add that the restaurant was less than half full.

    Our dining experience was interesting. The assortment of meats coming to our table was interesting and non-stop. Non-stop because no one ever explained the “green / red” cardboard discs and their significance to the staff serving the meats. I only understood the discs after reading the, above, review.

    I love a good salad bar. During the 20 minute wait, for our server, my date said that she could see the anticipation on my face as I looked at the huge salad bar, across the room. However, the look of anticipation was replaced by disappointment when I got to the salad bar and realized that the salad bar at Harris Teeter had a, much, larger assortment. As I said, above, our dining experence was interesting but, the food was not that impressive. The service, even less so.

    After finishing our meal we waited another 20 minutes before I left the table to find a manager and tell him that we would be glad to pay for our meal if someone would let me know how much we owed. When the manager brought the “check” I almost fell out of my seat. I certainly was not expecting to pay $35.00 per person or for the $8.00 cocktails that were on the bill. When I explained, to the manager, that we only ordered water (and never got refills) he argued that we must have ordered the drinks because our waitress charged them to our table!! He made this argument as he swiped my credit card and, actually, charged me for the drinks!!

    After a heated argument about the number of drinks, I had not consumed, my card was swiped twice more for a “credit” that “accidently” was processed as a charge.

    I left the restaurant with only one certain thought …… I will never return. I also, left with one UNcertain thought …… The amount, actually, charged to my credit card. But, I will check my bank charges, later today, when they are posted.

    It is going to be interesting to see if my honest opinions regarding my dining experence will cause me to be labeled; unqualified, racist, bigot, misinformed or rude. I think it is sad that a reviewer gets attacked for offering their opinion of their dining experence. Had I read the review before going out to eat I, certainly, would have made a more informed decission as to where I spent my time and money.

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